Refunds and cancellations
A plain summary for bookings with Skylite Travel Ltd, company number 10421197. The binding wording is in our terms and conditions.
When you pay, and when you travel
You pay before you travel. Where a deposit is accepted it secures the booking and the balance is due by the date we give you in writing, before departure. Some airline fares cannot be held on a deposit and must be paid in full when the ticket is issued. All prices are in pounds sterling (GBP). We accept payment by bank transfer, and by USDT on the Solana network from your booking page; card payment is currently unavailable.
Deposits
Deposits are generally non-refundable. We tell you the position for your specific booking before you pay.
Changes and cancellations
Airline and hotel rules decide what a change or cancellation costs, and those rules vary by fare. We quote the cost before making any change or cancellation, together with our own administration fee, if any.
How refunds are paid
Where a fare or hotel is refundable, we pay the refund to the person who paid, by the same method where possible, once we have received it from the airline or supplier.
How to cancel or ask for a refund
Contact us with your booking reference. We confirm what the airline and supplier rules allow, and the amount, in writing before anything is cancelled.
Contact
020 3137 8781 · info@skylitetravel.com
Financial protection
Skylite Travel Ltd is not an ATOL holder. The flights and flight-inclusive packages we sell are ATOL protected by the ATOL holders we book them through, and we sell as their approved agent. ATOL protection does not apply to other travel services, such as hotel-only bookings, transfers or visas. When you pay for an ATOL-protected booking you will be given an ATOL Certificate.